NEXGEN 311 2.2.0

Connecting Local Communities and Employees to Maintenance Teams:

NEXGEN 311 is a service request platform that aims to improve the process of reporting and resolving service requests. It allows customers and employees to report issues easily using desktop or mobile devices, while providing maintenance teams the ability to view, track, and address the reported problems in real-time. Service requests submitted through the platform are automatically directed to NEXGEN Asset Management and assigned to the appropriate maintenance team. Constant updates are provided to customers and employees throughout the lifecycle of their service request.

Key features of NEXGEN 311:

• Facilitates the submission, management, and tracking of service requests for customers and employees.
• Automates the routing of service requests to ensure they reach the correct maintenance team promptly.
• Keeps customers and employees informed with real-time status updates on their service requests.

NEXGEN 311 seamlessly integrates with NEXGEN Asset Management, automatically assigning new service tasks to the suitable supervisor or work crew based on the request type.

If you are interested in a customized service request mobile application, NEXGEN offers branded iOS Applications that allow customers to submit service requests conveniently through a mobile app.

To obtain further information about NEXGEN Asset Management and its NEXGEN 311 module, feel free to contact the NEXGEN Team at (888) 820-8880 or via email at [email protected].

Please note that activation of the NEXGEN 311 module in your NEXGEN AM software and possessing a user account are necessary for app login. For assistance, reach out to the NEXGEN Team at (888) 820-8880 or email [email protected].